Tom Metcalfe

Observer
DISC Type : ic

Director, Global Partnerships at GoCardless

London, England, United Kingdom

Overview

Tom Metcalfe is a Go-to-Market leader and the Director of Global Partnerships at GoCardless, where he has been for over seven years. He specializes in driving growth by embedding bank payment solutions into partner ecosystems across various sectors. Colleagues describe him as highly likeable, personable, and innovative, and he holds a Diploma in Professional Marketing.



Having spent over seven years at GoCardless, Tom has been integral to the companys growth and mission, demonstrating significant dedication.

Personality Overview

Value Driven

Example Seeker

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.

Topics They Care About

Fintech Partnerships
Leads global partnerships at GoCardless, frequently announcing integrations with companies like Mollie and Sage to expand payment solutions.
Open Banking
Often highlights the benefits of new payment methods like Instant Bank Pay, which are powered by open banking technology, in press releases.
Go-to-Market Strategy
His professional headline identifies him as a GTM Leader, directly reflecting his focus on bringing new partnership-led solutions to market.

Media Appearances

Tom Metcalfe, director of UK&I partnerships at GoCardless. Featured in The FinTech Times

See Now

Work History

8-2025
Director, Global Partnerships at GoCardless
7-2023 - 8-2025
Director, Partnerships, UK&I at GoCardless
7-2022 - 7-2023
Head of Partner Strategy & Operations at GoCardless
3-2022 - 7-2022
(Interim) Head of Partnerships, Small Business at GoCardless
10-2021 - 3-2022
Manager, Partnerships at GoCardless

Education

Tom has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Director, Global Partnerships at GoCardless
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Insights For Selling To Tom

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Build rapport, it will come handy to handle hard questions later
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tom is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Tom

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Tom move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Tom take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Tom

Personality Compatibility


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