Tracey Price

Balancer
DISC Type : S

Vulnerable Customer Community Manager at Dŵr Cymru Welsh Water

Brecon, Wales, United Kingdom

Overview

Tracey Price is the Customer and Partner Engagement Manager at Dŵr Cymru Welsh Water, focusing on community outreach and supporting customers in vulnerable circumstances. She fosters relationships with charities, housing associations, and debt advice agencies to promote affordability offerings and safeguarding services.

Outside of work, Tracey enjoys traveling across the UK in her touring caravan with her husband, a retired policeman. Her family is a significant part of her life, with a son working for the NHS and a daughter who has also joined Welsh Water.

She is deeply committed to making a tangible difference, often attending community events to provide face-to-face support that directly impacts peoples well-being.

Personality Overview

Empathetic

Risk-Averse

Diplomatic

They are confident about making long-term decisions.  Even if it takes time, they prefer following the process. They are polite and respectful but practical.

Topics They Care About

Vulnerable Customer Support
Her role is dedicated to identifying and assisting vulnerable customers by working with partners and promoting Welsh Water's affordability and safeguarding services.
Community Outreach
Actively attends over 420 awareness events annually and visits community centers to engage directly with hard-to-reach customers and offer support.
Charity Collaboration
Believes partnerships with organizations like Citizens Advice and various charities are key to identifying and reaching customers who need the most support.

Media Appearances

Friday: Focus on Vulnerable Customer Community Team. Featured in Dŵr Cymru Welsh Water – Official Blog

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Spotlight On: the Vulnerable Customer Team - Welsh Water. Featured in Dŵr Cymru Welsh Water – Official Blog

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Work History

1-2024
Vulnerable Customer Community Manager at Dŵr Cymru Welsh Water
3-2024
Relationship Manager at Dŵr Cymru Welsh Water

Education

Tracey has no verified education history

More Information

Social Presence :

Prographics :

Exp : 1 Location : Brecon, Wales, United Kingdom Job Level : Middle Designation : Vulnerable Customer Community Manager at Dŵr Cymru Welsh Water
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Insights For Selling To Tracey

During A Call Or A Meeting

DO's

  • Focus on making them comfortable before really commencing the sales motion
  • Actively address their concerns around change, risk, and acceptance by users
  • Be personal and polite and slightly formal

DONT's

  • Skip mentioning details that are confusing
  • Ensure that you don’t seem disinterested when speaking to them
  • Don’t try to be overly social in the early interactions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tracey is

  • Low-risk, adoption by others and strong collaterals matter the most to them.
  • Will you ever get a clear answer from Tracey

  • They never like to say no directly, they postpone the decisions or just go silent.

Insights For Deal Planning

    How fast (or slow) will Tracey move?

  • They can be very slow in making decisions.
  • Can Tracey take some risk or not?

  • They are very likely to play it safe rather than taking risk.

You And Tracey

Personality Compatibility


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