Tracey Price in

Tracey Price

Balancer · DISC type S
Vulnerable Customer Community Manager at Dŵr Cymru Welsh Water
📍 Brecon, Wales, United Kingdom

Tracey Price is the Customer and Partner Engagement Manager at Dŵr Cymru Welsh Water, focusing on community outreach and supporting customers in vulnerable circumstances. She fosters relationships with charities, housing associations, and debt advice agencies to promote affordability offerings and safeguarding services.

Outside of work, Tracey enjoys traveling across the UK in her touring caravan with her husband, a retired policeman. Her family is a significant part of her life, with a son working for the NHS and a daughter who has also joined Welsh Water.

She is deeply committed to making a tangible difference, often attending community events to provide face-to-face support that directly impacts peoples well-being.

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Experience
1 Years
Current Role
Vulnerable Customer Community Manager
Job Level
Middle
Location
Brecon, Wales, United Kingdom
Personality Overview

How Tracey shows up

Empathetic
Risk-Averse
Diplomatic

They are confident about making long-term decisions. Even if it takes time, they prefer following the process. They are polite and respectful but practical.

Priorities

Topics Tracey cares about

Vulnerable Customer Support
Her role is dedicated to identifying and assisting vulnerable customers by working with partners and promoting Welsh Water's affordability and safeguarding services.
Community Outreach
Actively attends over 420 awareness events annually and visits community centers to engage directly with hard-to-reach customers and offer support.
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Career

Work history

1-2024
Vulnerable Customer Community Manager
Dŵr Cymru Welsh Water
3-2024
Relationship Manager
Dŵr Cymru Welsh Water
In the press

Media appearances

Friday: Focus on Vulnerable Customer Community Team. Featured in Dŵr Cymru Welsh Water – Official Blog
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Spotlight On: the Vulnerable Customer Team - Welsh Water. Featured in Dŵr Cymru Welsh Water – Official Blog
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Education

Tracey has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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