Vanessa Afonso Maia in

Vanessa Afonso Maia

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Gerente CX at QuintoAndar
📍 Itupeva, São Paulo, Brazil

Vanessa Afonso Maia is a Customer Experience Manager at QuintoAndar with nearly 20 years of expertise in customer service. She has managed operations for major companies like C6 Bank and LATAM Airlines and holds an MBA in Strategic Business Management.

Deeply passionate about customer service, Vanessa values building strong, integrated teams. She believes that fostering synergy and open communication between different company areas is fundamental to delivering a superior customer experience and achieving collective goals.

She successfully implemented the entire customer service operation from scratch for the startup Stix.

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Experience
16 Years
Current Role
Gerente CX
Location
Itupeva, São Paulo, Brazil
Personality Overview

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Decision Approach
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Priorities

Topics Vanessa cares about

Customer Journey
Her entire career is dedicated to managing and enhancing the customer experience, with a focus on metrics like NPS and continuous process improvement.
Operational Performance
Specializes in managing both internal and outsourced service teams (BPOs), ensuring performance targets and contractual SLAs are consistently met.
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Career

Work history

2-2024
Gerente CX
QuintoAndar
10-2022 - 4-2023
Gestora de Melhoria continua (processos, comunicação e treinamento)
C6 Bank
7-2020 - 10-2022
Coordenadora Sr Atendimento ao cliente
Stix
5-2014 - 7-2020
Coordenadora de atendimento ao cliente
LATAM Airlines
9-2013 - 4-2014
Coordenadora de Atendimento
Even
In the press

Media appearances

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Education
2016 - 2017
MBA Gestão Estratégica de Negócios
Centro Universitário FMU | FIAM-FAAM
2001 - 2005
Education details unavailable
Universidade Anhembi Morumbi
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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