Vinicius Allil

Critic
DISC Type : C

Coordenador de Canais Digitais e Atendimento at Sabesp

São Paulo, São Paulo, Brazil

Overview

Vinicius is a Head of Customer Care with extensive experience in program and product management, and a strong background in agile methodologies. He has led digital channel and service coordination at Sabesp.

He is passionate about continuous learning and sharing knowledge, and actively engages with his professional network. His posts reflect a personal interest in beer.

People often call him an excellent professional, perceptive, dynamic, helpful, and communicative.

Personality Overview

Critic

ROI Driven

Negotiator

They don’t appreciate bells and whistles unless backed by data.  They choose to analyze logically and value facts to emotions. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Customer Care Strategy
As Head of Customer Care at Enel Group and Coordenador de Canais Digitais e Atendimento at Sabesp, he focuses on optimizing customer experience.
Agile Program Management
He has served as Global Program Manager & Agile Lead at Anheuser-Busch InBev and holds multiple Scrum and Scaled Professional Scrum certifications.
Digital Transformation
His role in digital channels at Sabesp and experience with SugarCRM indicate a focus on leveraging technology for business improvement.

Media Appearances

Vinicius has no verified media appearances

Work History

7-2025
Coordenador de Canais Digitais e Atendimento at Sabesp
7-2025
Head de Canais Digitais e Atendimento at Sabesp
6-2021 - 7-2025
Head Of Customer Care at Enel Group
2-2020 - 5-2021
Global Program Manager & Agile Lead at Anheuser-Busch InBev
3-2019 - 2-2020
Global Product Manager at Anheuser-Busch InBev

Education

2007 - 2011
Bachelor's degree from Faculdades Integradas Rio Branco
2002 - 2005
Education details unavailable from Colégio Rio Branco

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Coordenador de Canais Digitais e Atendimento at Sabesp
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Insights For Selling To Vinicius

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Vinicius is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Vinicius

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Vinicius move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Vinicius take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Vinicius

Personality Compatibility


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