Zoe Thompson is the Head of Customer Experience at TSB Bank, with a robust background in digital operations and customer service within the company. Her expertise lies in customer journey management and digital transformation, shaped by her experience at both TSB and the digital-only Atom bank.
Zoes experience includes a leadership role at Atom bank, a prominent UK digital challenger bank, where she was Head of Branch & Mortgage Operations.
Zoe Thompson
Customer Experience Manager at TSB Bank
Durham, England, United Kingdom
Overview
Topics They Care About
Customer Experience
As the current Head of Customer Experience at TSB Bank, her career is centered on improving the end-to-end customer journey and satisfaction.
Digital Banking
Her background includes roles as Digital Operations Manager at TSB and a leadership position at the digital-first Atom bank, highlighting deep expertise in this area.
Vulnerable Customers
Her professional profile indicates a specific focus on developing propositions and strategies to better serve vulnerable customer segments.
Media Appearances
Zoe has no verified media appearances
Work History
7-2025
Customer Experience Manager at TSB Bank
1-2024
Digital Operations Manager at TSB Bank
1-2021 - 1-2024
Customer Service Manager at TSB Bank
Education
Zoe has no verified education history
More Information
Social Presence :
Prographics :
Exp : 4
Location : Durham, England, United Kingdom
Job Level : Middle
Designation : Customer Experience Manager at TSB Bank
