Zoe Thompson
Customer Experience Manager at TSB Bank
📍 Durham, England, United Kingdom
Zoe Thompson is the Head of Customer Experience at TSB Bank, with a robust background in digital operations and customer service within the company. Her expertise lies in customer journey management and digital transformation, shaped by her experience at both TSB and the digital-only Atom bank.
Zoes experience includes a leadership role at Atom bank, a prominent UK digital challenger bank, where she was Head of Branch & Mortgage Operations.
Read the full overview →Experience
4 Years
Current Role
Customer Experience Manager
Job Level
Middle
Location
Durham, England, United Kingdom
Personality Overview
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Priorities
Topics Zoe cares about
Customer Experience
As the current Head of Customer Experience at TSB Bank, her career is centered on improving the end-to-end customer journey and satisfaction.
Digital Banking
Her background includes roles as Digital Operations Manager at TSB and a leadership position at the digital-first Atom bank, highlighting deep expertise in this area.
Career
Work history
7-2025
Customer Experience Manager
TSB Bank
1-2024
Digital Operations Manager
TSB Bank
1-2021 - 1-2024
Customer Service Manager
TSB Bank
In the press
Media appearances
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Education
Zoe has no verified education history
Social presence
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