Ana Paula Alves de Souza in

Ana Paula Alves de Souza

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Gerente de Ouvidoria at Crefisa
📍 São Paulo, São Paulo, Brazil

Ana Paula Alves de Souza is a seasoned legal and customer relations professional with 18 years of experience in the financial sector, currently serving as the Ombudsman Manager at Crefisa. A graduate of Anhanguera Educacional with a degree in Law, she specializes in regulatory compliance and strategic management.

She has a keen interest in continuous learning, having supplemented her legal education with courses in customer relations from FGV and English language programs in New York and Toronto. This suggests a passion for personal and professional development through international experiences.

Her teams dedication to service excellence was recognized in 2024 when they secured 4th place at the prestigious Prêmio Reclame Aqui.

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Experience
18 Years
Current Role
Gerente de Ouvidoria
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Ana cares about

Regulatory Governance
Manages compliance and complaint governance with bodies like the Central Bank of Brazil, Procon, and Consumidor. gov, ensuring timely and technical responses.
Strategic Listening
Believes that listening intelligently is a strategic differentiator for business evolution, moving beyond basic customer service to drive meaningful improvements.
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Career

Work history

11-2006
Gerente de Ouvidoria
Crefisa
In the press

Media appearances

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Education
2019 - 2020
Capacitaçao Em Relacionamento com cliente
FGV - Fundação Getulio Vargas
2012 - 2013
ESPECIALIZAÇÃO
Escola Paulista de Direito - EPD
2014 - 2014
Curso de Inglês - Nível Intermediário
kaplan international Empirate State
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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