Anna Humphrey in

Anna Humphrey

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Customer Insight Manager at Dŵr Cymru Welsh Water
📍 Greater Cardiff Area, United Kingdom

Anna is a Customer Insight Manager at Dŵr Cymru Welsh Water with a background in environmental science from the University of Leeds. She has progressed within the company from scientific roles focused on water quality to managing the customer research programme, blending technical expertise with a strong marketing focus.

Outside of work, Anna is a new mother who recently returned from maternity leave. She is an active member of the Institute of Water, helping organize professional events, and has a stated interest in charitable organizations like WaterAid.

In 2016, she was recognized as the Institute of Waters Welsh Area Rising Star.

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Experience
16 Years
Current Role
Customer Insight Manager
Job Level
Middle
Location
Greater Cardiff Area, United Kingdom
Personality Overview

How Anna shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Anna cares about

Customer Research
Currently manages the customer research program and insights strategy for Dŵr Cymru Welsh Water, indicating this is her core professional focus.
Water Quality
Her background as an AMP Project Scientist and her degree in Environmental Science show a deep, long-standing expertise in this technical area.
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Career

Work history

6-2016
Customer Insight Manager
Dŵr Cymru Welsh Water
10-2014 - 6-2016
AMP Project Scientist
Dŵr Cymru Welsh Water
10-2012 - 10-2014
Environment Graduate
Dŵr Cymru Welsh Water
12-2015
Institute of water Welsh Area Rising star 2016
Institute of Water
3-2010 - 9-2012
Hostess/Bar Staff
Swalec Stadium
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2009 - 2012
Bachelor of Science (BSc)
University of Leeds
2000 - 2008
Education details unavailable
Howell's School Llandaff
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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