Anna Humphrey

Editor
DISC Type : CS

Customer Insight Manager at Dŵr Cymru Welsh Water

Greater Cardiff Area, United Kingdom

Overview

Anna is a Customer Insight Manager at Dŵr Cymru Welsh Water with a background in environmental science from the University of Leeds. She has progressed within the company from scientific roles focused on water quality to managing the customer research programme, blending technical expertise with a strong marketing focus.

Outside of work, Anna is a new mother who recently returned from maternity leave. She is an active member of the Institute of Water, helping organize professional events, and has a stated interest in charitable organizations like WaterAid.

In 2016, she was recognized as the Institute of Waters Welsh Area Rising Star.

Personality Overview

Late Adopter

Self-Disciplined

Sometimes Friendly

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Research
Currently manages the customer research program and insights strategy for Dŵr Cymru Welsh Water, indicating this is her core professional focus.
Water Quality
Her background as an AMP Project Scientist and her degree in Environmental Science show a deep, long-standing expertise in this technical area.
Working Parents
She has recently posted about the experience of returning to work after maternity leave and balancing her professional responsibilities with a young son.

Media Appearances

Anna has no verified media appearances

Work History

6-2016
Customer Insight Manager at Dŵr Cymru Welsh Water
10-2014 - 6-2016
AMP Project Scientist at Dŵr Cymru Welsh Water
10-2012 - 10-2014
Environment Graduate at Dŵr Cymru Welsh Water
12-2015
Institute of water Welsh Area Rising star 2016 at Institute of Water
3-2010 - 9-2012
Hostess/Bar Staff at Swalec Stadium

Education

2009 - 2012
Bachelor of Science (BSc) from University of Leeds
2000 - 2008
Education details unavailable from Howell's School Llandaff

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Cardiff Area, United Kingdom Job Level : Middle Designation : Customer Insight Manager at Dŵr Cymru Welsh Water
URL has been copied!

Insights For Selling To Anna

During A Call Or A Meeting

DO's

  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results
  • Actively address their concerns around change, risk, and acceptance by users
  • Use phrases like 'results based on data', 'measurable proof', 'X% growth' etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anna is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Anna

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Anna move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Anna take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Anna

Personality Compatibility


Other Dŵr Cymru Welsh Water Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.