Beth Reedy in

Beth Reedy

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Manager of Integrated Systems & Customer Solutions at Black Rifle Coffee Company
📍 San Antonio, Texas Metropolitan Area, United States

Beth Reedy is a Manager of Integrated Systems & Customer Solutions at Black Rifle Coffee Company, specializing in bridging customer experience with product strategy. Described as a strong and thoughtful leader, she leverages her psychology degree from The University of Texas at San Antonio to create scalable, automated solutions for customer journeys.

Beth is committed to professional growth and community, actively participating in industry networking events like ICMI Coffee Chats to connect with fellow CX leaders. She has a stated interest in the operations and experiences created by major corporations like The Walt Disney Company and Boeing.

She recently spearheaded the successful launch of "Bravo, " a generative AI email agent designed to innovate her companys customer experience.

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Experience
11 Years
Current Role
Manager of Integrated Systems & Customer Solutions
Job Level
Middle
Location
San Antonio, Texas Metropolitan Area, United States
Personality Overview

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Priorities

Topics Beth cares about

Generative AI in CX
She led the initiative to launch a generative AI email agent, showcasing her focus on leveraging new technology to enhance the customer experience.
CX Automation
Her core focus is on transforming customer insights into seamless, automated, and scalable systems that improve both processes and user journeys.
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Career

Work history

2-2025
Manager of Integrated Systems & Customer Solutions
Black Rifle Coffee Company
4-2024 - 2-2025
CX Systems Analyst
Black Rifle Coffee Company
11-2022 - 4-2024
Systems Coordinator
Black Rifle Coffee Company
12-2021 - 11-2022
Customer Service Team Lead
Black Rifle Coffee Company
9-2020 - 12-2021
Customer engagement representative
Black Rifle Coffee Company
In the press

Media appearances

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Education
2016 - 2020
Bachelor's degree
The University of Texas at San Antonio
Education details unavailable
Trailhead by Salesforce
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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