Ian Strong in

Ian Strong

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Head of CRM Operations and Data at ClearScore
📍 London, England, United Kingdom

Ian is a customer insight professional with over 16 years of experience in retail, financial services, and B2B sectors. He has a proven track record of developing teams and using data-driven storytelling to orchestrate organizational change. People who have worked with him describe him as a "true change agent. "

He is passionate about leveraging customer data to enhance marketing and is deeply engaged in the professional community, attending events to learn from loyalty experts globally. He endeavors to make the work environment fun while facilitating the success of his team and the organization.

Unique fact: While at Direct Line Group, Ian led the complete overhaul of their martech stack to enable more connected customer journeys.

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Experience
16 Years
Current Role
Head of CRM Operations and Data
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

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Priorities

Topics Ian cares about

CRM Migration
He is currently hiring a CRM Technology Manager, specifically a Braze specialist, to help deliver the next phase of a global CRM migration at ClearScore.
Data Activation
His team is focused on strengthening 1st-party data activation in paid media, including hiring an Adtech Specialist to support this initiative.
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Career

Work history

2-2024
Head of CRM Operations and Data
ClearScore
11-2021 - 2-2024
Head of Customer Data & Interactions
Direct Line Group
1-2020 - 11-2021
Head of Campaign Selections
Direct Line Group
5-2018 - 1-2020
Manager, CRM Customer Management
John Lewis & Partners
8-2016 - 5-2018
Senior customer insight analyst
John Lewis & Partners
In the press

Media appearances

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Education

Ian has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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