Kelli Nish in

Kelli Nish

Login to view DISC.
Head of Customer Journeys at Yorkshire Water
📍 United Kingdom

Kelli is a purpose-led senior leader with over 15 years of experience in customer experience, strategy, and transformation across telecoms and financial services. Colleagues describe her as driven, passionate, positive, and engaging. She holds a degree in Sports Science from Teesside University.

Outside of her corporate roles, Kelli is passionate about community engagement. She provides pro bono strategic support to a local homeless hostel, helping them define a sustainable growth strategy, explore funding, and coordinate volunteer efforts for grounds maintenance.

She leverages her professional network with the local council to build a stronger foundation for services supporting individuals experiencing homelessness.

Read the full overview →
Experience
21 Years
Current Role
Head of Customer Journeys
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Kelli shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Kelli cares about

Customer Journey Simplification
Her passion lies in improving customer experiences by simplifying journeys, removing friction, and using data-driven digital solutions to achieve meaningful outcomes.
Homelessness Support
Provides pro bono support to a local homeless hostel, helping to define sustainable growth strategies and coordinate volunteer efforts.
+5 more topics Login to view topics
Career

Work history

1-2026
Head of Customer Journeys
Yorkshire Water
2-2024 - 12-2025
Customer Experience Leader | Championing Consumer Duty & Vulnerable Customer Support
Leeds Building Society
10-2023 - 2-2024
Career Break
no name
9-2023
Supporting Strategic Growth and Community Engagement for a Local Homeless Hostel
Homeless Hostel
3-2023 - 10-2023
Head of Retention Journey & Support - CX
Virgin Media O2
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Egglescliffe Comprehensive School
Sports Science studied
Teesside University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other Yorkshire Water Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Kelli. Free, 10 seconds.