Kelli Nish

Galvanizer
DISC Type : Id

Head of Customer Journeys at Yorkshire Water

United Kingdom

Overview

Kelli is a purpose-led senior leader with over 15 years of experience in customer experience, strategy, and transformation across telecoms and financial services. Colleagues describe her as driven, passionate, positive, and engaging. She holds a degree in Sports Science from Teesside University.

Outside of her corporate roles, Kelli is passionate about community engagement. She provides pro bono strategic support to a local homeless hostel, helping them define a sustainable growth strategy, explore funding, and coordinate volunteer efforts for grounds maintenance.

She leverages her professional network with the local council to build a stronger foundation for services supporting individuals experiencing homelessness.

Personality Overview

Persuader

People-Oriented

Socially Adept

They are not against taking risks and can make tough decisions when required.
  If they come to believe in your value proposition, they will be your champion. They are charming and can persuade others to support their decisions.

Topics They Care About

Customer Journey Simplification
Her passion lies in improving customer experiences by simplifying journeys, removing friction, and using data-driven digital solutions to achieve meaningful outcomes.
Homelessness Support
Provides pro bono support to a local homeless hostel, helping to define sustainable growth strategies and coordinate volunteer efforts.
Consumer Duty Principles
Championed the embedding of Consumer Duty and Vulnerable Customer principles to ensure fair, transparent, and supportive interactions at Leeds Building Society.

Media Appearances

Kelli has no verified media appearances

Work History

1-2026
Head of Customer Journeys at Yorkshire Water
2-2024 - 12-2025
Customer Experience Leader | Championing Consumer Duty & Vulnerable Customer Support at Leeds Building Society
10-2023 - 2-2024
Career Break at no name
9-2023
Supporting Strategic Growth and Community Engagement for a Local Homeless Hostel at Homeless Hostel
3-2023 - 10-2023
Head of Retention Journey & Support - CX at Virgin Media O2

Education

Education details unavailable from Egglescliffe Comprehensive School
Sports Science studied from Teesside University

More Information

Social Presence :

Prographics :

Exp : 21 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Journeys at Yorkshire Water
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Insights For Selling To Kelli

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing how others made similar decisions
  • Focus on building a relationship, it can play a key role in their decision making
  • Talk about some of the cool and impressive features of your product

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Do not look like someone who doesn’t know what they are talking about
  • Do not come across as negative or non-supportive, work with them as a partner

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelli is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kelli

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kelli move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Kelli take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kelli

Personality Compatibility


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