Keri Hall in

Keri Hall

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Director, Revenue Operations at AppFolio
📍 Berkeley, California, United States

Keri is the Director of Revenue Operations at AppFolio, bringing over a decade of experience in customer success and operations. She specializes in driving operational excellence and strategic alignment. Colleagues describe her as sharp, having great intuition, and being an impeccable executor.

She is a customer-focused leader who believes in bridging humanity and business through relationships, considering happy employees to be a crucial factor for success. Her interests include her alma mater, Arizona State University, and community organizations like GLIDEsf.

Unique fact: Keri was once internally recruited over more experienced candidates due to her sharp intellect and being a quick study.

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Experience
14 Years
Current Role
Director, Revenue Operations
Job Level
Mid-senior
Location
Berkeley, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Keri cares about

Revenue Operations
As Director at AppFolio, she is directly responsible for the operational excellence and strategic alignment of the services organization to support growth.
Customer Success
Has a deep background in leading customer success operations and strategy at both AppFolio and Zendesk, focusing on growth and retention.
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Career

Work history

5-2025
Director, Revenue Operations
AppFolio
4-2023 - 5-2025
Senior Manager, Customer Success Operations
AppFolio
2-2022 - 1-2023
Director, Customer Service Operations
Zendesk
7-2020 - 2-2022
Senior Operations Manager, Customer Success
Zendesk
4-2019 - 7-2020
Senior Customer Experience Program Manager
Zendesk
In the press

Media appearances

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Education
2007 - 2010
Bachelor’s Degree
Arizona State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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