Leigh Wright

Examiner
DISC Type : cs

Head Of Credit Operations at Octopus Energy

Leicester, England, United Kingdom

Overview

Leigh Wright is the Head Of Credit Operations at Octopus Energy, an accomplished leader with a record of delivering results across multiple functions in the energy sector. He has a proven history of increasing performance through team empowerment and holds a Bachelor of Arts from the University of Cambridge.



While at British Gas, he led an operational team that reduced the SME net debt book from £335 million to £128 million in three years.

Personality Overview

Late Adopter

Unexpressive

Overcautious

They do not like taking risks at all and go for proven options in the end.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Credit & Collections
His career is centered on leading credit and collections operations, with a proven track record of significantly reducing large debt books in the energy sector.
Operational Efficiency
He has a strong background in improving operational performance, managing teams of up to 500 people, and increasing efficiency to achieve commercial goals.
Customer Experience
He has a history of transforming customer service, demonstrated by dramatically improving Net Promoter Scores from -12 to +50 through coaching and harnessing customer feedback.

Media Appearances

Leigh has no verified media appearances

Work History

3-2022
Head Of Credit Operations at Octopus Energy
9-2016 - 8-2019
Head of SME Credit and Collections at British Gas Business
4-2011 - 9-2016
Head of SME Revenue Assurance at British Gas Business
7-2006 - 4-2011
Business Manager at British Gas Business

Education

1993 - 1996
Bachelor of Arts - BA from University of Cambridge

More Information

Social Presence :

Prographics :

Exp : 16 Location : Leicester, England, United Kingdom Job Level : Mid-senior Designation : Head Of Credit Operations at Octopus Energy
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Insights For Selling To Leigh

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Leigh is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Leigh

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Leigh move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Leigh take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Leigh

Personality Compatibility


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