Lenore Ozolins

Researcher
DISC Type : Cs

Program Director at Yorkshire Water

Huddersfield, England, United Kingdom

Overview

Lenore Ozolins is a Transformation Programme Director with over 20 years of experience leading complex business and digital change in FTSE and PE environments. An industry-agnostic expert with certifications in Accounting (AAT) and Programme Management (MSP), she has driven transformation across sectors like HealthTech, FinTech, and Retail.

Beyond her professional achievements, Lenore took a dedicated career break for international travel, suggesting a passion for exploring new cultures and experiences. She is also a mentor, recognized for empowering her team members to develop their own skills in project delivery.

Unique fact: Lenore was a featured speaker at the 2023 Customer Contact Week conference in Las Vegas.

Personality Overview

Detail Oriented

ROI Seeker

Soft Communicator

They are thorough and always follow a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Experience
Spoke at an international conference on achieving outstanding customer experience through omni-channel and omni-data strategies in 2023.
Strategic Transformation
Her entire career focuses on shaping and delivering strategic, cultural, and digital transformation at the C-suite and board level.
Stakeholder Engagement
Emphasizes using interpersonal skills to engage senior stakeholders and is praised for mentoring and empowering her project teams.

Media Appearances

Lenore has no verified media appearances

Work History

5-2025
Program Director at Yorkshire Water
9-2024
Change & Strategy Director at PRAIRIE BUSINESS SOLUTIONS LTD
4-2023 - 3-2024
Travel at Career Break
5-2019 - 4-2023
Head of Group Change & Transformation (Interim) at International Personal Finance Plc
1-2017 - 3-2019
Transformation Programme Director (Interim/Private Equity) at Tunstall Healthcare (UK)

Education

Education details unavailable from The University of Winnipeg

More Information

Social Presence :

Prographics :

Exp : 8 Location : Huddersfield, England, United Kingdom Job Level : Mid-senior Designation : Program Director at Yorkshire Water
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Insights For Selling To Lenore

During A Call Or A Meeting

DO's

  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • Use a presentation with information before getting into a live product walkthrough
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lenore is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Lenore

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Lenore move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Lenore take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Lenore

Personality Compatibility


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