Lisa Diehl in

Lisa Diehl

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Director, Consumer Care at Freshpet
📍 United States

Lisa Diehl is the Director of Consumer Care at Freshpet, defining strategies to enhance customer experience across North America and Europe. With over 35 years in consumer affairs, including board leadership at SOCAP International, she is a strong professional with a Six Sigma White Belt certification and expertise in operations management and CRM.

Lisa is an avid dog lover, often bringing her dog, Bean, to the Freshpet offices. Originally from Chicago and having spent time in Sacramento, she now resides in California and commutes regularly to Freshpets East Coast offices, showcasing a dynamic and committed lifestyle.

She is a Bronze winner in the 2025 Stevie® Awards for Women in Business in the "Maverick of the Year" category.

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Experience
23 Years
Current Role
Director, Consumer Care
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Lisa cares about

Customer Experience
Her entire career is focused on consumer care and advocacy. She is a speaker at the 2025 National CX Conference and was named a Top 30 CX Executive.
Women in Leadership
She was recently recognized as a finalist and Bronze winner in the 2025 Stevie® Awards for Women in Business for "Maverick of the Year. "
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Career

Work history

2-2022
Director, Consumer Care
Freshpet
1-2015 - 12-2023
Director - National Board of Directors
SOCAP International
1-2019 - 12-2021
Board Chair - National Board of Directors
SOCAP International
1-2018 - 12-2018
Board Chair-Elect - National Board of Directors
SOCAP International
9-2016 - 2-2022
Manager, Consumer Advocacy - Global Retail Division, North America Consumer
Blue Diamond Growers
In the press

Media appearances

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Education
6-2021 - 3-2022
Professional Certification
UC Irvine
Associate’s Degree
VIP Travel School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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