Lisa Diehl in

Lisa Diehl

Inquirer · DISC type cd
Director, Consumer Care at Freshpet
📍 United States

Lisa Diehl is the Director of Consumer Care at Freshpet, defining strategies to enhance customer experience across North America and Europe. With over 35 years in consumer affairs, including board leadership at SOCAP International, she is a strong professional with a Six Sigma White Belt certification and expertise in operations management and CRM.

Lisa is an avid dog lover, often bringing her dog, Bean, to the Freshpet offices. Originally from Chicago and having spent time in Sacramento, she now resides in California and commutes regularly to Freshpets East Coast offices, showcasing a dynamic and committed lifestyle.

She is a Bronze winner in the 2025 Stevie® Awards for Women in Business in the "Maverick of the Year" category.

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Experience
23 Years
Current Role
Director, Consumer Care
Job Level
Mid-senior
Location
United States
Personality Overview

How Lisa shows up

ROI Conscious
Upfront
Demanding

They respond well to confident salespeople. They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Priorities

Topics Lisa cares about

Customer Experience
Her entire career is focused on consumer care and advocacy. She is a speaker at the 2025 National CX Conference and was named a Top 30 CX Executive.
Women in Leadership
She was recently recognized as a finalist and Bronze winner in the 2025 Stevie® Awards for Women in Business for "Maverick of the Year. "
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Career

Work history

2-2022
Director, Consumer Care
Freshpet
1-2015 - 12-2023
Director - National Board of Directors
SOCAP International
1-2019 - 12-2021
Board Chair - National Board of Directors
SOCAP International
1-2018 - 12-2018
Board Chair-Elect - National Board of Directors
SOCAP International
9-2016 - 2-2022
Manager, Consumer Advocacy - Global Retail Division, North America Consumer
Blue Diamond Growers
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
6-2021 - 3-2022
Professional Certification
UC Irvine
Associate’s Degree
VIP Travel School
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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