Mike Watling in

Mike Watling

Commander · DISC type D
Team Lead, Technical Support at Vidyard
📍 Greater Victoria Metropolitan Area, Canada

Mike Watling is a Technical Support Team Lead and Account Manager at Vidyard with over 20 years of experience in SaaS, hospitality, and finance. He specializes in leading technical teams, optimizing support with AI, and advising enterprise clients. Colleagues describe him as patient, professional, and a strong problem-solver.

Drawing from his background in hospitality and a past role as a Travel Consultant with Expedia Cruises, Mike has a clear interest in the travel and guest experience industry. His education includes specialized coursework in Hotel Revenue Management from Cornell University, blending his technical and service-oriented expertise.

He has a unique blend of expertise in high-tech SaaS solutions and the intricacies of hospitality and marina management software.

Read the full overview →
Experience
23 Years
Current Role
Team Lead, Technical Support
Job Level
Senior
Location
Greater Victoria Metropolitan Area, Canada
Personality Overview

How Mike shows up

Decisive
Candid & Clear
Risk-Taker

They like to move fast and expect the same from others. They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Priorities

Topics Mike cares about

AI in Customer Support
At Vidyard, he focuses on implementing AI tooling to boost the efficiency and effectiveness of the technical support services team, a topic he frequently posts about.
Video GTM Strategy
Working at Vidyard, he champions the use of video in Go-To-Market strategies to build trust, stand out in saturated markets, and accelerate the sales cycle.
+4 more topics Login to view topics
Career

Work history

10-2024
Team Lead, Technical Support
Vidyard
5-2021
Technical Account Manager
Vidyard
10-2016
Travel Consultant
Expedia Cruises
8-2019 - 5-2021
Key Accounts & Client Software Specialist
RoomKeyPMS
10-2017 - 8-2019
Accounts and Implementation Manager
Marina Controller Software
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2018
Hotel Revenue Management
Cornell University
Career Exploration/Awareness Skills
University of California, Irvine Division of Continuing Education
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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