Mike Watling in

Mike Watling

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Team Lead, Technical Support at Vidyard
📍 Greater Victoria Metropolitan Area, Canada

Mike Watling is a Technical Support Team Lead and Account Manager at Vidyard with over 20 years of experience in SaaS, hospitality, and finance. He specializes in leading technical teams, optimizing support with AI, and advising enterprise clients. Colleagues describe him as patient, professional, and a strong problem-solver.

Drawing from his background in hospitality and a past role as a Travel Consultant with Expedia Cruises, Mike has a clear interest in the travel and guest experience industry. His education includes specialized coursework in Hotel Revenue Management from Cornell University, blending his technical and service-oriented expertise.

He has a unique blend of expertise in high-tech SaaS solutions and the intricacies of hospitality and marina management software.

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Experience
23 Years
Current Role
Team Lead, Technical Support
Job Level
Senior
Location
Greater Victoria Metropolitan Area, Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Mike cares about

AI in Customer Support
At Vidyard, he focuses on implementing AI tooling to boost the efficiency and effectiveness of the technical support services team, a topic he frequently posts about.
Video GTM Strategy
Working at Vidyard, he champions the use of video in Go-To-Market strategies to build trust, stand out in saturated markets, and accelerate the sales cycle.
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Career

Work history

10-2024
Team Lead, Technical Support
Vidyard
5-2021
Technical Account Manager
Vidyard
10-2016
Travel Consultant
Expedia Cruises
8-2019 - 5-2021
Key Accounts & Client Software Specialist
RoomKeyPMS
10-2017 - 8-2019
Accounts and Implementation Manager
Marina Controller Software
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2016 - 2018
Hotel Revenue Management
Cornell University
Career Exploration/Awareness Skills
University of California, Irvine Division of Continuing Education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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