Mike Watling

Commander
DISC Type : D

Team Lead, Technical Support at Vidyard

Greater Victoria Metropolitan Area, Canada

Overview

Mike Watling is a Technical Support Team Lead and Account Manager at Vidyard with over 20 years of experience in SaaS, hospitality, and finance. He specializes in leading technical teams, optimizing support with AI, and advising enterprise clients. Colleagues describe him as patient, professional, and a strong problem-solver.

Drawing from his background in hospitality and a past role as a Travel Consultant with Expedia Cruises, Mike has a clear interest in the travel and guest experience industry. His education includes specialized coursework in Hotel Revenue Management from Cornell University, blending his technical and service-oriented expertise.

He has a unique blend of expertise in high-tech SaaS solutions and the intricacies of hospitality and marina management software.

Personality Overview

Decisive

Candid & Clear

Risk-Taker

They like to move fast and expect the same from others.  They respond better to strong and respectful interactions. They take a lot of pride in personal achievements.

Topics They Care About

AI in Customer Support
At Vidyard, he focuses on implementing AI tooling to boost the efficiency and effectiveness of the technical support services team, a topic he frequently posts about.
Video GTM Strategy
Working at Vidyard, he champions the use of video in Go-To-Market strategies to build trust, stand out in saturated markets, and accelerate the sales cycle.
Technical Account Management
He serves as a trusted technical advisor for enterprise accounts, leveraging deep platform knowledge to help clients maximize their investment and achieve strategic goals.

Media Appearances

Mike has no verified media appearances

Work History

10-2024
Team Lead, Technical Support at Vidyard
5-2021
Technical Account Manager at Vidyard
10-2016
Travel Consultant at Expedia Cruises
8-2019 - 5-2021
Key Accounts & Client Software Specialist at RoomKeyPMS
10-2017 - 8-2019
Accounts and Implementation Manager at Marina Controller Software

Education

2016 - 2018
Hotel Revenue Management from Cornell University
Career Exploration/Awareness Skills from University of California, Irvine Division of Continuing Education

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Victoria Metropolitan Area, Canada Job Level : Senior Designation : Team Lead, Technical Support at Vidyard
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Insights For Selling To Mike

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Be respectful but crisp
  • Objectively showcase the impact that your product creates

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mike is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mike

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Mike move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mike take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mike

Personality Compatibility


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