Scott Snowden

Pioneer
DISC Type : ids

Head of Customer Experience at Anglian Water Services

Lincoln, England, United Kingdom

Overview

Scott is a senior leader at Anglian Water, specializing in shaping customer-centric strategy and driving transformational change within the utility sector. As Head of Customer Experience, he focuses on leveraging data-driven insights and digital innovations to enhance customer excellence. He holds a BSc from Sheffield Hallam University.

He is currently building a brand new Customer Experience function from the ground up to serve over 7 million customers.

Personality Overview

Decisive But Friendly

Dynamic But Sincere

Friendly But Fast

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Customer Experience
He is passionate about structured management of customer journeys and is building a new CX function from scratch at Anglian Water to enhance every interaction.
Utilities Technology
Recently launched a market engagement exercise to inform technology strategy for CRM, Billing, Field Service Management, and Meter Data Management.
Strategic Transformation
Focuses on shaping business vision and driving large-scale change to improve both operational efficiency and customer outcomes in the utility sector.

Media Appearances

Scott has no verified media appearances

Work History

7-2025
Head of Customer Experience at Anglian Water Services
5-2021 - 7-2025
Head of Customer Strategy at Anglian Water Services
2-2017 - 5-2021
Strategy & Change Manager at Anglian Water Services

Education

1999 - 2003
BSc from Sheffield Hallam University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Lincoln, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience at Anglian Water Services
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Scott

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They are generally fast movers and can take quick decisions
  • Can Scott take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Scott

Personality Compatibility


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