Scott Snowden in

Scott Snowden

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Head of Customer Experience at Anglian Water Services
📍 Lincoln, England, United Kingdom

Scott is a senior leader at Anglian Water, specializing in shaping customer-centric strategy and driving transformational change within the utility sector. As Head of Customer Experience, he focuses on leveraging data-driven insights and digital innovations to enhance customer excellence. He holds a BSc from Sheffield Hallam University.

He is currently building a brand new Customer Experience function from the ground up to serve over 7 million customers.

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Experience
8 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
Lincoln, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Scott cares about

Customer Experience
He is passionate about structured management of customer journeys and is building a new CX function from scratch at Anglian Water to enhance every interaction.
Utilities Technology
Recently launched a market engagement exercise to inform technology strategy for CRM, Billing, Field Service Management, and Meter Data Management.
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Career

Work history

7-2025
Head of Customer Experience
Anglian Water Services
5-2021 - 7-2025
Head of Customer Strategy
Anglian Water Services
2-2017 - 5-2021
Strategy & Change Manager
Anglian Water Services
In the press

Media appearances

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Education
1999 - 2003
BSc
Sheffield Hallam University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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