Shilpa Ahluwalia

Observer
DISC Type : ci

Group Customer and Colleague Operations Director at Tesco

London, England, United Kingdom

Overview

Shilpa has no verified overview

Personality Overview

Curious

Value Driven

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Shilpa has no verified topics they care about

Media Appearances

Shilpa has no verified media appearances

Work History

9-2022
Group Customer and Colleague Operations Director at Tesco
8-2016 - 7-2017
Director, Customer Experience & Go-to-Market - BT Central Business Services at BT
1-2015 - 7-2016
Director, Service Excellence - BT Central Business Services at BT
4-2013 - 1-2015
Director, Service Delivery - Contract Delivery Shared Service at BT
9-2010 - 2-2013
Business Transformation Consultant, Strategy & Operations at BT Global Services at BT

Education

2002 - 2006
BA Hons from University of Warwick
2004 - 2005
German and Business Studies (Integral university year abroad in Munich) from Ludwig-Maximilians-Universität München

More Information

Social Presence :

Prographics :

Exp : 14 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Group Customer and Colleague Operations Director at Tesco
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Insights For Selling To Shilpa

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shilpa is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Shilpa

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Shilpa move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Shilpa take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Shilpa

Personality Compatibility


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