Tammy Wilcox

Examiner
DISC Type : cs

Enterprise Client Success Manager at Konica Minolta Business Solutions U.S.A., Inc.

Township of Mahwah, New Jersey, United States

Overview

Tammy is an Enterprise Client Success Manager with extensive experience in contract management and sales administration. A graduate of American InterContinental University, she has overseen portfolios of over 22, 000 active accounts and supported multi-million dollar sales operations. People who have worked with her describe her as the epitome of a great teammate.

She is proactive and focused on her career development, having publicly shared her interest in relocating to the Mahwah, New Jersey area for new professional opportunities. This indicates a willingness to make significant changes to advance her career path.

Unique fact: She was recognized as an expert resource by a former employers headquarters and dispatched to provide mission-critical leadership and training to affiliate companies.

Personality Overview

Process Oriented

Tough To Convince

Late Adopter

Being observant comes to them naturally.  They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Client Success
Her current role is dedicated to managing enterprise-level client relationships, building upon a long career in customer-facing administrative and management positions.
Contract Management
Previously directed a department managing over 22, 000 active accounts across eight branches in five states, overseeing all billing and service standards.
Sales Operations
Has significant experience supporting large sales teams, processing millions in annual sales, and managing the entire administrative cycle from credit approvals to order fulfillment.

Media Appearances

Tammy has no verified media appearances

Work History

9-2018
Enterprise Client Success Manager at Konica Minolta Business Solutions U.S.A., Inc.
7-2017 - 9-2018
Contract Administrator at Imperial Copy Products, Inc.
9-2014 - 6-2017
Sales Administration Supervisor | Lease Returns Specialist at Stewart Business Systems, A Xerox Company
6-2017
Consultant | Project Manager | Trainer at Global Imaging Systems
8-1989 - 6-2014
Contract Manager | Director of Administration at Berney Office Solutions

Education

2013 - 2014
Associate of Science (A.S.) from American InterContinental University
Education details unavailable from Billingsley High School

More Information

Social Presence :

Prographics :

Exp : 35 Location : Township of Mahwah, New Jersey, United States Job Level : Middle Designation : Enterprise Client Success Manager at Konica Minolta Business Solutions U.S.A., Inc.
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Insights For Selling To Tammy

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tammy is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Tammy

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Tammy move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Tammy take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Tammy

Personality Compatibility


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