Verônica Mota in

Verônica Mota

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Head of Customer Care B2C - CE at Enel Brasil
📍 Brazil

Verônica Mota is the Head of Customer Care B2C at Enel Brasil, bringing 25 years of extensive experience from the telecommunications sector. Her expertise lies in sales management, team leadership, and process improvement, with a strong background from her tenure at TIM Brasil. She is also certified in finance and business development.

While specific hobbies are not publicly noted, her interests include major B2C companies like Unilever and Nestlé. This suggests a fascination with large-scale consumer brand strategies and market dynamics, which complements her professional focus on customer-centric operations in the energy sector.

After spending twenty-five years dedicated to the telecom industry, she made a significant career shift into the energy sector.

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Experience
27 Years
Current Role
Head of Customer Care B2C - CE
Job Level
Mid-senior
Location
Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Verônica cares about

Customer Experience
As the Head of Customer Care B2C, her primary focus is on managing customer relationships and ensuring satisfaction for a large consumer base.
Sales Management
She has a long history of managing sales teams and coordinating sales channels during her extensive career at TIM Brasil.
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Career

Work history

12-2022
Head of Customer Care B2C - CE
Enel Brasil
3-2017 - 12-2022
Coordenador de Canal - Revendas PE, PB, RN, CE e PI
TIM Brasil
6-2015 - 2-2017
Coordenador de Canal - Lojas Proprias CE e PI
TIM Brasil
11-2012 - 5-2015
Executivo de Negócios Sênior
TIM Brasil
2-2007 - 10-2012
Gerente de Vendas
TIM Brasil
In the press

Media appearances

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Education
Education details unavailable
Universidade Jorge Amado
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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