David Weisman, PhD, CPXP, FPCC

Critic
DISC Type : C

Chief Experience Officer at NYC Health + Hospitals

New York City Metropolitan Area, United States

Overview

David is the Chief Experience Officer at NYC Health + Hospitals/Queens, where he has worked since 2013. A Certified Patient Experience Professional with a PhD in Clinical Psychology, he was integral in his hospital achieving Silver Certification for Excellence in Person-Centered Care from Planetree.

David is a passionate advocate for extending care beyond the hospital walls. He actively supports community well-being through initiatives like local food drives and champions the use of arts in medicine, believing in musics profound power to uplift and heal both patients and staff.

He was recently featured by CBS News for a partnership with "Sing for Hope" that brings live musical performances into the hospital.

Personality Overview

Negotiator

Information Seeker

ROI Driven

They are quite likely to negotiate on pricing or other key terms.  They prefer to do logical analysis and value evidence over emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Patient Experience
As Chief Experience Officer since 2020, he leads all patient relations and is a Certified Patient Experience Professional (CPXP).
Arts in Medicine
He actively promotes the "Music for the Soul" program, a partnership with Sing for Hope that brings live concerts to patients and staff.
Person-Centered Care
He is a Planetree Fellow in Person Centered Care (FPCC) and led his hospital to achieve Planetree Silver Certification for its patient-centric approach.

Media Appearances

CX Healthcare East Exchange – Day 2 Agenda (includes David Weisman, PhD, CPXP, FPCC, Chief Experience Officer, NYC Health + Hospitals). Featured in CXNetwork

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David Weisman – Speaker Profile for NGPX (National Group on Patient Experience) – Chief Experience Officer, NYC Health + Hospitals. Featured in WB Research – Patient Experience

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Interview with Dr. David Weisman – International Patient Experience Congress (IPX) – Chief Experience Officer, NYC Health + Hospitals. Featured in BIIIPX

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Work History

2-2020
Chief Experience Officer at NYC Health + Hospitals
6-2013 - 2-2020
Associate Director, Patient Experience at NYC Health + Hospitals
5-2008 - 1-2022
Mental Health Specialist, Mobile Crisis Team at Visiting Nurse Service of New York
2006 - 2008
Mental Health Specialist/Shift Supervisor at Catholic Charities
2-2001 - 6-2013
Director, Smoking Cessation Program at Elmhurst Hospital Center

Education

1989 - 1997
Doctor of Philosophy (PhD) from The New School
1987 - 1989
Master of Arts (M.A.) from The New School
1983 - 1987
Bachelor of Science (BS) from Stony Brook University

More Information

Social Presence :

Prographics :

Exp : 34 Location : New York City Metropolitan Area, United States Job Level : Leadership Designation : Chief Experience Officer at NYC Health + Hospitals
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Insights For Selling To David

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with David is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from David

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will David move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can David take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And David

Personality Compatibility


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