Jill Schaffler is the SVP, Chief Digital Experience Officer at TruStone Financial Credit Union. She leads the credit union’s digital strategy and has spent her entire career in the industry. In 2023, she was named a "Credit Union Rock Star" by Credit Union Magazine for her innovation and passion.
Jills personal values align with the credit union movements focus on service and social responsibility, which she finds gives her a sense of purpose beyond her work. She is a recognized leader in her field and has received multiple awards for her contributions, including a Core Value Award at Firefly Credit Union.
She has stated that her relationship with vendor Digital Onboarding is the best shes ever had.
Jill Schaffler
SVP, Chief Digital Experience Officer at TruStone Financial Credit Union
Burnsville, Minnesota, United States
Overview
Topics They Care About
Digital Member Experience
Her current role focuses on enhancing the member experience across all digital channels, successfully reducing call volume by 20% by implementing an AI chatbot.
Fintech Partnerships
She speaks publicly about successful vendor collaborations, including with Eltropy and Digital Onboarding, highlighting the value of strong strategic partnerships in achieving digital goals.
Credit Union Mission
She has spent her entire career in the credit union industry because her personal values align with its service-oriented mission and sense of social responsibility.
Media Appearances
Jill Schaffler - Senior Vice President, Enterprise Applications at TruStone Financial Credit Union | The Org. Featured in The Org
Work History
4-2026
SVP, Chief Digital Experience Officer at TruStone Financial Credit Union
7-2024 - 4-2026
Senior Vice President, Enterprise Applications at TruStone Financial Credit Union
3-2022 - 7-2024
Vice President, Enterprise Applications at TruStone Financial Credit Union
12-2020 - 3-2022
Vice President of Technology/Front Office Applications at TruStone Financial Credit Union
5-2019 - 3-2022
Manager Front Office Applications at Firefly Credit Union
6-2016 - 7-2024
Lead Information Systems Analyst at Firefly Credit Union
3-2014 - 7-2024
Senior Information Systems Analyst at Firefly Credit Union
3-2010 - 1-2014
System Analyst at Firefly Credit Union
4-2006 - 3-2010
Imaging Specialist at Firefly Credit Union
9-2002 - 1-2004
Senior Computer Operator at Firefly Credit Union
7-1999 - 9-2002
Computer Operator at US Federal Credit Union
TruStone Financial Credit Union at 4 yrs 11 mos
Firefly Credit Union at 10 yrs 5 mos
Firefly Credit Union at 7 yrs 10 mos
Education
Jill has no verified education history
More Information
Social Presence :
Prographics :
Exp : 24
Location : Burnsville, Minnesota, United States
Job Level : Leadership
Designation : SVP, Chief Digital Experience Officer at TruStone Financial Credit Union
