Muthukumar Gopalan

Evaluator
DISC Type : DSC

Associate Director - Customer Success at GAVS Technologies

Rocky Hill, Connecticut, United States

Overview

Muthukumar has no verified overview

Personality Overview

Quality Focused

Thorough Evaluator

Fast But Analytical

They are not very likely to become strong advocates of your product or service  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Muthukumar has no verified topics they care about

Media Appearances

Muthukumar has no verified media appearances

Work History

7-2024
Associate Director - Customer Success at GAVS Technologies
1-2024 - 7-2024
Group Manager - Customer Success at GAVS Technologies
3-2023 - 1-2024
Group Manager - Customer Success at Long-80
3-2019 - 3-2023
Program Project Management at NTT DATA Services
4-2016 - 2-2019
IT Operations and Project Manager at NTT DATA Services

Education

2005 - 2007
MBA from University of Worcester
1997 - 2000
BA from University of Madras
1996 - 1997
12th Std from Ravindra Vishwa Vidyapeeth, New Delhi
1986 - 1995
10th Std from Kendriya Vidyalaya

More Information

Social Presence :

Prographics :

Exp : 21 Location : Rocky Hill, Connecticut, United States Job Level : Mid-senior Designation : Associate Director - Customer Success at GAVS Technologies
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Insights For Selling To Muthukumar

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Muthukumar is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Muthukumar

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Muthukumar move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Muthukumar take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Muthukumar

Personality Compatibility


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