Thomas Martin

Collaborator
DISC Type : si

BrainTrust at RetailWire

Wakefield, Massachusetts, United States

Overview

Thomas Martin is the CEO of Glance, a company specializing in guided customer experiences for major enterprises. His professional background includes business development and product management roles at Verizon, and he contributes to industry discussions as a member of the RetailWire BrainTrust. He attended the University of New Hampshire.

Personality Overview

Fair-minded

Appreciative

Good Listener

They are more likely to go for proven solutions.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them.

Topics They Care About

Guided CX
As CEO of Glance, his primary focus is on enabling enterprises to engage customers through Guided Customer Experiences (Guided CX) to increase satisfaction and drive revenue.
Human-in-the-loop AI
He has shared thoughts on designing AI that operates at scale while remaining anchored to human judgment and oversight, highlighting the importance of context.
Public Education
He demonstrates a strong commitment to his community through his previous, long-serving role as the Vice-Chair of the Portsmouth School Board.

Media Appearances

CXChronicles Podcast 212 with Tom Martin, CEO at Glance. Featured in Glance Blog

See Now

Glance CEO Tom Martin to Discuss Visual Engagement Innovations at ITEXPO. Featured in Glance Blog

See Now

Work History

11-2015 - 12-2017
BrainTrust at RetailWire
1-2013
CEO at Glance
1-2010 - 1-2018
Vice-Chair School Board at Portsmouth School District
1-2007 - 1-2013
Sr. Product Manager, Partner Mgmt at Verizon
3-2004 - 1-2007
Business Development Executive at Verizon Business

Education

1986 - 1990
Education details unavailable from University of New Hampshire

More Information

Social Presence :

Prographics :

Exp : 13 Location : Wakefield, Massachusetts, United States Job Level : Leadership Designation : BrainTrust at RetailWire
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Insights For Selling To Thomas

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Show genuine interest in solving their problems
  • Show them how they look good by making this decision

DONT's

  • Don’t sound very transactional
  • Don’t give the impression of being unproven or risky
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Thomas is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Thomas

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Thomas move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Thomas take some risk or not?

  • They are unlikely to take many risks.

You And Thomas

Personality Compatibility


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