Tim Jackson is the Head of Cost Transformation for the Global Contact Centre Business at HSBC. His career at the company has progressed from VP, Director of Service Delivery, showcasing a deep expertise in optimizing large-scale customer service operations. He attended Boise State University.
Tim Jackson
Head of Cost Transformation, Global Contact Centre Business at HSBC Retail Banking and Wealth Management
Salinas, California, United States
Overview
Topics They Care About
Cost Transformation
His current title is Head of Cost Transformation, indicating a primary focus on driving efficiency and reducing operational expenses in a global setting.
Contact Center Operations
Manages the Global Contact Centre Business for HSBC, overseeing large-scale service delivery and strategic business functions.
Service Delivery
Previously served as VP, Director of Service Delivery for the Contact Center, showing a background in managing and improving customer-facing services.
Media Appearances
Tim has no verified media appearances
Work History
1-2018
Head of Cost Transformation, Global Contact Centre Business at HSBC Retail Banking and Wealth Management
7-2009
VP, Director of Service Delivery, Contact Center - Centers of Excellence at HSBC Retail Banking and Wealth Management
Education
1986 - 1991
Education details unavailable from Boise State University
More Information
Social Presence :
Prographics :
Exp : 16
Location : Salinas, California, United States
Job Level : Mid-senior
Designation : Head of Cost Transformation, Global Contact Centre Business at HSBC Retail Banking and Wealth Management
