Chris Hurlebaus

Questioner
DISC Type : c

SVP, Customer Experience at JPMorgan Chase

Greater Philadelphia, United States

Overview

Chris Hurlebaus is a Principal Technical Specialist at Microsoft with deep expertise in eDiscovery, data governance, and AI applications in legal technology. He has over 30 years of experience, including senior analytics and customer experience roles at JPMorgan Chase, blending a rich background in financial services with his current focus on data security.

His personal interests appear to have a foundation in music, stemming from his time at Clemson University. During college, he was an active member of both the Jazz Ensemble and the Basketball Pep Band, indicating a passion for performance and live events.

Unique fact: During his time at Clemson University, Chris was a musician in the universitys Jazz Ensemble.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  It is quite likely of them to ask for pricing or other concessions. They prefer to analyze every situation thoroughly.


Topics They Care About

AI in eDiscovery
As a Principal Technical Specialist at Microsoft, he speaks at industry events like Legalweek about leveraging AI for litigation, automated document review, and managing large datasets.
Data Security
His recent professional focus involves Microsoft Purview, and he speaks on strategies for safeguarding and managing data compliance and managing client data risks.
Customer Experience
Leverages 30 years of experience in senior roles at JPMorgan Chase focused on customer analytics, satisfaction measurement, and ensuring fair treatment of customers.

Media Appearances

Chris has no verified media appearances

Work History

2013
SVP, Customer Experience at JPMorgan Chase
2010
SVP, Customer Satisfaction Measurement at JPMorgan Chase
2008
Director of Customer Experience and Engagement at JPMorgan Chase
2003
Director of Marketing Analytics for Partnerships at JPMorgan Chase
1993 - 2003
Principle Consultant, Financial Services Group at AMS

Education

1991 - 1993
MBA from University of Michigan - Stephen M. Ross School of Business
1984 - 1988
BS from Clemson University

More Information

Social Presence :

Prographics :

Exp : 37 Location : Greater Philadelphia, United States Job Level : Leadership Designation : SVP, Customer Experience at JPMorgan Chase
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Chris

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Chris take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Chris

Personality Compatibility


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