Constance Kennedy

Enthusiast
DISC Type : i

Director - Global Technical Support at Lexmark International, Inc.

United States

Overview

Constance Kennedy is a global technical support director at Lexmark with extensive experience leading contact center operations for major corporations. An alumna of Cornell University, she is a proven thought leader in business process improvement, managing large-scale, international teams and client-vendor relationships to achieve financial and metric-driven goals.

A unique achievement in her career includes managing a portfolio generating $6-$10 million monthly with a staff of 1500 across the US, Canada, and India.

Personality Overview

Non-Confrontational

Consensus Focused

Story Driven

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Contact Center Operations
Her career has been centered on leading and improving contact center operations across multiple companies, including Lexmark, Netspend, and Convergys.
Global Team Leadership
She has a history of managing large, multi-portfolio teams across numerous domestic and international locations, including the US, Canada, and India.
Business Process Improvement
Described as a catalyst of change, she specializes in reengineering processes and implementing controls to drive efficiency and metric attainment.

Media Appearances

Constance has no verified media appearances

Work History

1-2012
Director - Global Technical Support at Lexmark International, Inc.
1-2010
Director, Customer Contact Management at Netspend Corporation
5-2006 - 1-2010
Vice President at Valentine Management Group
2003 - 2006
Senior Director - Technology, Training, Quality & Instructional Design at Convergys
1997 - 2003
Senior Director - Operations (Communications Vertical) at Convergys

Education

1975 - 1977
MS from Cornell University
1994 - 1994
Certificate of Completion from Smith College

More Information

Social Presence :

Prographics :

Exp : 36 Location : United States Job Level : Mid-senior Designation : Director - Global Technical Support at Lexmark International, Inc.
URL has been copied!

Insights For Selling To Constance

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Constance is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Constance

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Constance move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Constance take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Constance

Personality Compatibility


Other Lexmark International, Inc. Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.