Eliza W.

Captain
DISC Type : DS

VP Services, Support and Customer Education at Gladly

San Francisco, California, United States

Overview

Eliza has no verified overview

Personality Overview

Long-Term Thinker

Decisive But Calm

Dynamic But Sincere

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Eliza has no verified topics they care about

Media Appearances

Eliza has no verified media appearances

Work History

3-2022
VP Services, Support and Customer Education at Gladly
9-2021 - 3-2022
Senior Director Services, Support and Customer Education at Gladly
12-2020 - 9-2021
Director Services, Support and Customer Education at Gladly
5-2018 - 12-2020
Director of Professional Services at Gladly
4-2017 - 5-2018
Director of Engineering, Professional Services at Symphony Commerce

Education

Bachelor's Degree from Stanford University
Master's Degree from Stanford University

More Information

Social Presence :

Prographics :

Exp : 14 Location : San Francisco, California, United States Job Level : Senior Designation : VP Services, Support and Customer Education at Gladly
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Insights For Selling To Eliza

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eliza is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Eliza

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Eliza move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Eliza take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Eliza

Personality Compatibility


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