Kelley Jacob

Trailblazer
DISC Type : ID

VP - TTEC Digital - Public Sector - SLED - State, Local & County at TTEC Digital

Cypress, Texas, United States

Overview

Kelley Jacob is the Vice President of Public Sector Sales at TTEC Digital, focusing on customer experience (CX) transformation for state and local governments. He specializes in AI, contact center solutions, and CRM. Described as highly-driven and eloquent, he attended Austin Community College for his associates degree.

Beyond his professional focus, Kelley expresses strong appreciation for company culture and the well-being of his colleagues. He actively promotes team members and leadership, highlighting the importance of a positive work environment and collaborative success within his organization.

Unique fact: Kelley creatively compares modernizing CX technology to running the video game Cyberpunk 2077 on an Atari 2600, showcasing a unique and technical sense of humor.

Personality Overview

Friendly But Fast

Persuasive

Informal

They respond better to a combination of speed and relationship.  They like to keep things under control. They are more likely to be open to unproven but exciting technologies.

Topics They Care About

Public Sector CX
Leads TTEC Digital's sales and consulting for state, local, and county governments, focusing on transforming their customer experience and contact center operations.
AI in Contact Centers
Advocates for leveraging AI, analytics, and chatbots to enhance customer service, while warning against implementing new tools before data and workflows are ready.
Modern CX Architecture
Promoted a hands-on leadership workshop focused on exploring modern CX architectures like Amazon Connect versus legacy systems for government leaders.

Media Appearances

Kelley Jacob – Profile. Featured in TTEC Digital

See Now

How AI can help government agencies fix staffing challenges and better serve constituents. Featured in TTEC Digital

See Now

Fighting public sector fraud and waste with AI. Featured in TTEC Digital

See Now

Work History

3-2022
VP - TTEC Digital - Public Sector - SLED - State, Local & County at TTEC Digital
11-2015
Account Executive | SLED at Avtex Solutions, LLC
11-2015 - 2-2019
Solutions Architect at Automated Voice & Data Solutions 1.800.308.6423
11-2015 - 2-2019
Solutions Analyst at Automated Voice & Data Solutions 1.800.308.6423

Education

Associate's degree from Austin Community College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Cypress, Texas, United States Job Level : Senior Designation : VP - TTEC Digital - Public Sector - SLED - State, Local & County at TTEC Digital
URL has been copied!

Insights For Selling To Kelley

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Address your competition clearly and confidently
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelley is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kelley

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Kelley move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Kelley take some risk or not?

  • They can take risks if necessary.

You And Kelley

Personality Compatibility


Other TTEC Digital Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.