Matthew Hemmings

Doer
DISC Type : sd

Chief Operating Officer at United Utilities

Greater Manchester, England, United Kingdom

Overview

Matthew is the Chief Operating Officer at United Utilities, a FTSE 100 company where he leads a team of over 4, 500. His extensive background includes serving as Managing Director at Openreach, showcasing expertise in large-scale infrastructure delivery and operational management. He holds a Global Executive MBA from Alliance Manchester Business School.

Deeply connected to the North West where he grew up, Matthew invests his personal time back into the region. He serves as a Non-Executive Director for Great Places Housing Group, an organization dedicated to improving the lives of residents in thousands of homes across the North West and Yorkshire.

While at Openreach, he led a major customer service turnaround, improving the Net Promoter Score (NPS) from a low of -100 to +50.

Personality Overview

Strategic Planner

Results Focused

Long-term Focused

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Sustainable Infrastructure
As COO of a major water utility, he is focused on creating a "stronger, greener, healthier North West, " linking his operational role with long-term environmental goals.
Large-Scale Operations
Manages a team of over 4, 500 at United Utilities and previously led a 12, 000+ person organization at Openreach, showing mastery of complex, large-scale operational leadership.
Community Housing
Serves as a Non-Executive Director for Great Places Housing Group, demonstrating a personal commitment to improving social housing and developing sustainable communities in the North West.

Media Appearances

Matthew has no verified media appearances

Work History

9-2024
Chief Operating Officer at United Utilities
3-2024
Non Executive Director at Great Places Housing Group
9-2021 - 9-2024
Managing Director - Fibre and Network Delivery at Openreach
9-2019 - 9-2021
UK Network Delivery Director at Openreach
5-2018 - 7-2022
Non Exec Director & Chairman - THT Developments Ltd at Trafford Housing Trust

Education

2021 - 2022
Global Executive MBA from Alliance Manchester Business School
1-2021
IOSH for Senior Executives and Directors from Institute of Occupational Health & Safety
2005 - 2006
Post Graduate Diploma from The University of Sheffield
2002 - 2005
Sports Science from Durham University
2014 - 2014
Coaching Diploma from The International NLP Trainers Association

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Manchester, England, United Kingdom Job Level : Leadership Designation : Chief Operating Officer at United Utilities
URL has been copied!

Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Let them know of potential risks but suggest mitigation methods alongside
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Don't go over them unless you are left with no other option
  • Don't shy away from asking hard questions, but be extra polite
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Matthew

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Matthew take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Matthew

Personality Compatibility


Other United Utilities Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.