Rich Toseland

Wildcard
DISC Type : sci

Head of Operations at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Peterborough, England, United Kingdom

Overview

Rich Toseland is the Head of Operations at URBN, encompassing Urban Outfitters, Anthropologie Group, Free People, and Nuuly, where he focuses on optimizing e-commerce and retail operations.

He is dedicated to team development, fostering positive work environments, and actively participates in charitable initiatives.

Rich is passionate about creating enjoyable and engaging workspaces for his team.

Personality Overview

Friendly But Slow

Requires Proof

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

E-commerce Operations
Rich has extensive experience in e-commerce operations, including managing large automated sites and optimizing processes for major retail brands like URBN and Debenhams.
Team Development
He frequently shares posts about creating new spaces and opportunities for his team, emphasizing hard work and enjoyment in the workplace.
Logistics Management
With a background at DHL and URBN, he has managed complex logistics for retail supply chains, including a 1. 4m sqft automated site.

Media Appearances

Rich has no verified media appearances

Work History

8-2023
Head of Operations at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
8-2021 - 8-2023
Operations Manager at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
2-2021 - 8-2021
Head Of Operations at Seko Synergy Retail Support
8-2019 - 1-2021
e-com Operations manager at Debenhams
1-2019 - 8-2019
e comm operations manager at DHL

Education

Rich has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Peterborough, England, United Kingdom Job Level : Mid-senior Designation : Head of Operations at URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)
URL has been copied!

Insights For Selling To Rich

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Help them understand the risk aspect fully while inspiring confidence
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rich is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Rich

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Rich move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Rich take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Rich

Personality Compatibility


Other URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly) Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.