Steve Champagne

Go-getter
DISC Type : d

Sr Customer Experience Partner; CX Design Architect; VP at Citizens

Lake Orion, Michigan, United States

Overview

Steve is a senior customer experience (CX) leader at Citizens with deep expertise in retail banking. He focuses on integrating the Voice of the Customer into end-to-end journey designs. Praised by peers for being a passionate, relentless, and hands-on leader, he holds multiple leadership certifications from McKinsey & Company.

Outside of his banking career, Steve has a strong interest in technology and gaming, indicated by his interests in Microsoft and PlayStation. This passion is rooted in his previous career where he was a district sales manager for GameStop, overseeing millions in annual business and leading over 100 associates.

He successfully transitioned from managing sales and operations in the video game industry to designing customer experience strategy in finance.

Personality Overview

Decisive

Direct & Candid

Fast-Paced

They respond well to confident salespeople.  They care equally about the product and its potential impact. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

CX Journey Design
As a CX Design Architect, his primary role is to elevate the Voice of the Customer across end-to-end journeys, translating insights into strategic improvements.
Leadership & Coaching
He has earned multiple leadership certifications and is described in recommendations as a proven leader with a focus on coaching and developing his teams.
Retail Operations
Managed branch operations with a large portfolio at Citizens and previously directed sales and operations for 18 GameStop locations with $27M+ in annual business.

Media Appearances

Steve has no verified media appearances

Work History

2-2025
Sr Customer Experience Partner; CX Design Architect; VP at Citizens
2-2023 - 2-2025
Customer Experience Partner; CX Design Architect; AVP at Citizens
3-2022 - 2-2023
Customer Experience Partner; CX Design Architect; Officer at Citizens
6-2013 - 3-2022
Branch Manager; Officer at Citizens
4-2007 - 2-2013
District Sales Manager at GameStop

Education

Steve has no verified education history

More Information

Social Presence :

Prographics :

Exp : 26 Location : Lake Orion, Michigan, United States Job Level : Leadership Designation : Sr Customer Experience Partner; CX Design Architect; VP at Citizens
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Highlight the competitive differentiation of your product
  • Stress on the business value that your product offers

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Steve

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • Their decision making speed is somewhere in the middle.
  • Can Steve take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Steve

Personality Compatibility


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