Steven Farina 💎

Enthusiast
DISC Type : i

Director, AI GTM Success at UserGems 💎

New York, New York, United States

Overview

Steven has no verified overview

Personality Overview

Amiable & Agreeable

Story Driven

Optimistic

They agree with others often, so exercise caution when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

Steven has no verified topics they care about

Media Appearances

Steven has no verified media appearances

Work History

1-2025
Director, AI GTM Success at UserGems 💎
8-2023
Director, Customer Success at UserGems 💎
5-2022 - 8-2023
Manager, Customer Success at UserGems 💎
5-2021 - 5-2022
Senior Customer Success Manager at UserGems 💎
9-2022 - 9-2023
Customer Success Coach at Catalyst Software

Education

2016 - 2017
IMBA - International Master Business Administration from Paris School of Business
2011 - 2015
Bachelor of Science - BS from University at Albany Massry School of Business
2019 - 2019
Certificate Program from Harvard Business School Online
2022 - 2022
Certificate Program from Harvard Business School Online

More Information

Social Presence :

Prographics :

Exp : 7 Location : New York, New York, United States Job Level : Mid-senior Designation : Director, AI GTM Success at UserGems 💎
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries
  • Maintain high, positive energy and convey confidence

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Steven

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Steven move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Steven take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Steven

Personality Compatibility


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