Tessy Guerrere

Questioner
DISC Type : c

Senior Customer Success Manager at Quickbase

Monroe, Connecticut, United States

Overview

Tessy is a Strategic Customer Experience Manager at Quickbase, where she works with large accounts in the telecom and airline industries. Her unique background blends a decade of experience in education and curriculum development with international service as a Peace Corps volunteer, skills she now applies to customer success planning.

Outside of work, Tessy is passionate about New Orleans, where she lived for over a decade. Her background includes coaching speech and debate, mentoring new teachers, and managing community projects abroad. She is an engaged community member who has supported local fundraisers.

Unique fact: Before entering the tech world, Tessy served as a TEFL Volunteer with the Peace Corps, where she developed and taught curriculum for children and adults.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Customer Success
Her entire career at Quickbase is focused on ensuring strategic customers achieve their goals, backed by multiple CSM certifications.
Citizen Development
Holds a PMI Citizen Developer Business Architect certification, indicating a professional focus on empowering users to build applications.
Curriculum Design
Her Master's degree and past career as an educator focused on curriculum writing and goal planning, skills transferable to customer training.

Media Appearances

Tessy has no verified media appearances

Work History

7-2025
Senior Customer Success Manager at Quickbase
10-2022 - 7-2025
Customer Success Manager at Quickbase
8-2015 - 9-2022
Educator & Mentor at St. Bernard Parish Public Schools
5-2010 - 7-2012
TEFL Volunteer at Peace Corps

Education

8-2004 - 5-2008
Bachelor of Arts - BA from Centenary College of Louisiana
1-2014 - 12-2015
Master of Arts - MA from University of New Orleans

More Information

Social Presence :

Prographics :

Exp : 12 Location : Monroe, Connecticut, United States Job Level : Middle Designation : Senior Customer Success Manager at Quickbase

Interested in

Lifestyle

Writing, Wine

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Insights For Selling To Tessy

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Back up any claims with data and numbers
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tessy is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Tessy

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Tessy move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Tessy take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Tessy

Personality Compatibility


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