Yasmin Kutscher

Sharpshooter
DISC Type : CD

Executive Director – Customer Care Office at Chase

Westerville, Ohio, United States

Overview

Yasmin Kutscher is an Executive Director at Chase, where she leads the Customer Care Office. She specializes in translating customer feedback into systemic improvements by leveraging her expertise in operational strategy and data analytics. She holds an AI Strategy Certificate from Cornell University.


She leads the newly established Customer Care Office, a cross-functional group designed to centralize customer insights and drive enterprise-wide change at Chase.

Personality Overview

Fast But Analytical

Thorough Evaluator

ROI Driven

They like to move fast and expect the same from others.  They prefer to be the ones controlling the conversation or defining the terms. They respond well to strong and respectful communication.

Topics They Care About

Customer Advocacy
Her current role leading the Customer Care Office is dedicated to translating the voice of the customer into measurable, enterprise-wide change.
Operational Excellence
Her career has focused on improving business readiness, reengineering processes, and identifying budget efficiencies in large-scale operations.
Applied AI Strategy
She recently earned an AI Strategy Certificate from Cornell University, indicating a strong interest in leveraging AI to solve business challenges.

Media Appearances

Yasmin has no verified media appearances

Work History

2-2025
Executive Director – Customer Care Office at Chase
2024 - 2-2025
Business Operations Director at Chase
2022 - 2024
Sr. Leader of Business Strategy & Transformation at Chase
2021 - 2022
Data Analytics and Automation Manager at Chase
2010 - 2021
Operations Manager II, Vice President at Chase

Education

2019 - 2020
Master's degree from The Ohio State University Fisher College of Business
Bachelor's Degree from DeVry University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Westerville, Ohio, United States Job Level : Senior Designation : Executive Director – Customer Care Office at Chase

Interested in

Lifestyle

Reading

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Insights For Selling To Yasmin

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Avoid being too verbose
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Yasmin is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Yasmin

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Yasmin move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Yasmin take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Yasmin

Personality Compatibility


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