Abbie Quinn

Questioner
DISC Type : c

Head of Contact Centre at Affinity Water

United Kingdom

Overview

Abbie Quinn is the Head of Contact Centre at Affinity Water, where she has built her career over the last decade. She progressed from a Customer Service Advisor to her current leadership role, leveraging her expertise in operational effectiveness, performance management, and process improvement, underscored by her Green Belt certification.

Abbie is a passionate advocate for women in the workplace, serving as the co-chair for the Affinity Water Women’s Network. She frequently organizes and promotes network events, focusing on community building and professional development for female colleagues.

She has worked her way up from an entry-level advisor to leading the entire contact centre at the same company.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Price-Sensitive

They are more likely than others to negotiate on pricing and terms.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Women's Empowerment
As the co-chair of the Affinity Water Women’s Network, she actively organizes events and celebrates the network's achievements.
Customer Experience
Her entire career at Affinity Water has been in customer service, from a frontline advisor to now leading the contact centre.
Internal Career Growth
She has a ten-year tenure at her company, having been promoted multiple times from an advisor to a department head.

Media Appearances

Abbie has no verified media appearances

Work History

4-2024
Head of Contact Centre at Affinity Water
4-2023 - 4-2024
Business Manager at Affinity Water
7-2022 - 4-2023
Business Performance Manager at Affinity Water
8-2021 - 6-2022
Regional Planning Manager at Affinity Water
9-2018 - 10-2022
Incident Support Manager at Affinity Water

Education

2003 - 2008
GCSE from Haven High Technology College

More Information

Social Presence :

Prographics :

Exp : 14 Location : United Kingdom Job Level : Mid-senior Designation : Head of Contact Centre at Affinity Water
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Insights For Selling To Abbie

During A Call Or A Meeting

DO's

  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Abbie is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Abbie

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Abbie move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Abbie take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Abbie

Personality Compatibility


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