Clive Martison

Pioneer
DISC Type : DSI

Head of Customer Experience - UK, India & South Africa at Experian

Leicester, England, United Kingdom

Overview

Clive has no verified overview

Personality Overview

Driven But Considerate

Friendly But Fast

Decisive But Friendly

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

Clive has no verified topics they care about

Media Appearances

Clive has no verified media appearances

Work History

10-2020
Head of Customer Experience - UK, India & South Africa at Experian
4-2019 - 10-2020
Head of Contact Centre, CC Resolutions & Workforce Planning at Experian
5-2018 - 4-2019
Contact Centre Manager at Experian
8-2017 - 4-2018
Director Of Operations at Straightahead UK Ltd
9-2016 - 7-2017
Head of Sales at Domestic & General

Education

1974 - 1978
English from Ponteland County High

More Information

Social Presence :

Prographics :

Exp : 39 Location : Leicester, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Experience - UK, India & South Africa at Experian
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Insights For Selling To Clive

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Clive is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Clive

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Clive move?

  • They are generally fast movers and can take quick decisions
  • Can Clive take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Clive

Personality Compatibility


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