Ernie Ricciardi

Inspirer
DISC Type : id

Customer Service Team Manager at Amazon

West Palm Beach, Florida, United States

Overview

Ernie has no verified overview

Personality Overview

Confident & Optimistic

Fast Adopter

Charming & Persuasive

They measure a product on its merit but can be influenced by strong testimonials.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Ernie has no verified topics they care about

Media Appearances

Ernie has no verified media appearances

Work History

4-2021
Customer Service Team Manager at Amazon
10-2018 - 11-2020
General Manager at Office Depot
1-2013 - 10-2018
General Manager at Staples
11-2010 - 1-2013
Sales Manager at Staples
2-2008 - 10-2010
Assistant Store Manager - Appliances and Electronics at Sears, Roebuck and Co.

Education

1996 - 2000
Liberal Arts from Temple University
Education details unavailable from Retail Management Training

More Information

Social Presence :

Prographics :

Exp : 22 Location : West Palm Beach, Florida, United States Job Level : Middle Designation : Customer Service Team Manager at Amazon
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Insights For Selling To Ernie

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ernie is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Ernie

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Ernie move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Ernie take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Ernie

Personality Compatibility


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