Nathan Frank

Enthusiast
DISC Type : i

Senior Vice President, Chief Digital and Technology Officer at Aetna, a CVS Health Company at CVS Health

Wheaton, Illinois, United States

Overview

With 25+ years of experience, Nathan Frank is the Senior Vice President and Chief Digital and Technology Officer at Aetna, a CVS Health company. He leads the companys digital transformation, focusing on enhancing the consumer experience for millions of members. He holds a Bachelor of Science from Illinois State University.

He is spearheading Aetnas use of embedded generative AI to revolutionize the member experience, making it easier for people to navigate their healthcare benefits.

Personality Overview

Optimistic

Consensus Focused

Amiable & Agreeable

They agree with others often, so exercise caution when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Digital Health Innovation
He is leading Aetna's multi-billion dollar investment in technology to simplify healthcare navigation and improve the member experience through new digital tools.
Generative AI Solutions
Recently launched a generative AI-powered conversational experience to provide members with personalized, easy-to-understand answers about their benefits and care.
Member Experience
His work focuses on shifting from a transactional model to a personalized, journey-based consumer experience, as seen in the new digital onboarding process.

Media Appearances

Nathan has no verified media appearances

Work History

2-2024
Senior Vice President, Chief Digital and Technology Officer at Aetna, a CVS Health Company at CVS Health
9-2022 - 3-2024
Senior Vice President, CIO of Aetna, a CVS Health Company at CVS Health
6-2020 - 11-2022
VP Cloud and Distributed Services at CVS Health
6-2018 - 6-2020
VP PBM IT Adjudication Services at CVS Health
5-2013 - 5-2018
VP Member, Mail and Client Services at CVS Health

Education

1991 - 1996
Bachelors of Science from Illinois State University

More Information

Social Presence :

Prographics :

Exp : 28 Location : Wheaton, Illinois, United States Job Level : Leadership Designation : Senior Vice President, Chief Digital and Technology Officer at Aetna, a CVS Health Company at CVS Health
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Insights For Selling To Nathan

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nathan is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Nathan

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Nathan move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Nathan take some risk or not?

  • They can take some low-probability risks if needed.

You And Nathan

Personality Compatibility


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