Oana Nordvall

Commander
DISC Type : D

Director Contact Center Automation AI & Generative AI technologies at GEICO

Frisco, Texas, United States

Overview

Oana Nordvall is a technology leader with over 15 years of experience in the financial and insurance industries. She specializes in data science, AI, and Generative AI, currently leading contact center automation at GEICO. She previously led the execution of USAAs Generative AI strategy, demonstrating her expertise in driving business growth.

There is no publicly available information about Oanas personal life or hobbies outside of her professional pursuits.

She was formerly a Lecturer in Statistics at The University of Texas at San Antonio, where she also earned her Masters degree.

Personality Overview

Candid & Clear

Very Quick

Impact-Driven

They respond better to strong and respectful interactions.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Generative AI Strategy
Led the execution of USAA's Generative AI strategy and now focuses on applying these technologies to contact center automation at GEICO.
Contact Center Transformation
Her current role at GEICO focuses on leveraging AI and automation to enhance contact center effectiveness and improve customer self-service capabilities.
Data Science in Finance
Has extensive experience applying data science, machine learning, and AI solutions within banking and insurance at companies like USAA and GEICO.

Media Appearances

Oana has no verified media appearances

Work History

9-2024
Director Contact Center Automation AI & Generative AI technologies at GEICO
11-2021 - 10-2024
Director Data Science- Digital and Contact Center at USAA
12-2016 - 12-2021
Director Data Science - Mortgage Banking at USAA
12-2015 - 12-2016
Lead, Business Intelligence at USAA
11-2014 - 12-2015
Senior, Decision Science Analytics at USAA

Education

2010 - 2012
Master's degree from The University of Texas at San Antonio
2007 - 2009
International Business from Old Dominion University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Frisco, Texas, United States Job Level : Mid-senior Designation : Director Contact Center Automation AI & Generative AI technologies at GEICO
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Insights For Selling To Oana

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Oana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Oana

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Oana move?

  • If convinced, they can reach decisions quite fast.
  • Can Oana take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Oana

Personality Compatibility


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