Shelly Chandler

Sharpshooter
DISC Type : CD

SVP/Executive Director, Client Experience at Wells Fargo

Charlotte, North Carolina, United States

Overview

Shelly Chandler is the Executive Director of Client Experience at Wells Fargo, a leader with over 20 years of expertise in enhancing customer journeys and driving business growth. Holding a Masters from Regent University, colleagues describe her as a professional, talented, and passionate business partner dedicated to delivering results.

Outside of work, Shelly is involved in her community through the Charlotte Institute for Faith and Work. She participates in book studies focused on personal and professional development, such as exploring the intersection of womanhood, work, and personal calling, indicating a deep interest in purpose-driven leadership.

She is a public speaker at industry events, sharing her expertise on the future of customer experience and Voice of the Customer programs.

Personality Overview

Fast But Analytical

Rigorous & Demanding

Thorough Evaluator

They prefer to move quickly, and expect the same from others.  They put a lot of effort into ensuring personal success. They are less concerned about the product and more about its potential impact.

Topics They Care About

CX Journey Optimization
Her entire career focuses on optimizing end-to-end customer journeys to eliminate friction and drive measurable business impact for large organizations.
Voice of Customer (VoC)
She speaks publicly about the future of VoC and previously led a consulting division that helped clients optimize their VoC platforms and programs.
Integrating CX Tech
She has publicly questioned the long-term viability of having separate tech stacks for CX (feedback, analytics) and CCaaS (contact center platforms), showing interest in integrated solutions.

Media Appearances

Shelly has no verified media appearances

Work History

4-2024
SVP/Executive Director, Client Experience at Wells Fargo
4-2024
Executive Director, Client Experience at Wells Fargo
1-2023 - 5-2024
Founder and Principal Strategist at EvolveCX Consulting
1-2023 - 5-2024
Vice President and Principal Strategist at EvolveCX Consulting
4-2022 - 12-2022
Vice President of Customer Experience at Delaware North

Education

2010 - 2012
Master's Degree from Regent University
Bachelor of Arts from Grove City College

More Information

Social Presence :

Prographics :

Exp : 31 Location : Charlotte, North Carolina, United States Job Level : Mid-senior Designation : SVP/Executive Director, Client Experience at Wells Fargo
URL has been copied!

Insights For Selling To Shelly

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Objectively showcase the impact that your product creates
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shelly is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shelly

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Shelly move?

  • If convinced, they can reach decisions quite fast.
  • Can Shelly take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Shelly

Personality Compatibility


Other Wells Fargo Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.