Steven Denison

Cheerleader
DISC Type : Is

VP of Customer Operations at Monzo Bank

Nottingham, England, United Kingdom

Overview

Steven Denison is the VP of Customer Operations at Monzo Bank, with extensive experience leading large teams in financial services, including at Capital One. A graduate of Warwick Business School and a certified ITIL Expert, he specializes in governance, control, and process design. Colleagues describe him as calm, pragmatic, and values-driven.

While at Capital One, he provided strategic leadership for all UK operations teams, which comprised over 500 personnel across six distinct departments.

Personality Overview

Cheerful

Vocal & Expressive

Affable

Scenarios where both sides can come out as winners appeal to them greatly.  They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Operations
As VP of Customer Operations at Monzo, he is focused on blending technology and people to deliver outstanding customer experiences and outcomes.
Operational Leadership
He has a long history of leading large, high-performing teams, having managed over 500 personnel in previous roles and is currently hiring for his team at Monzo.
Fintech Innovation
He frequently posts about Monzo's product launches and initiatives, expressing excitement about the bank's growth and new features like accounts for teenagers.

Media Appearances

Steven has no verified media appearances

Work History

5-2024
VP of Customer Operations at Monzo Bank
7-2021 - 5-2024
Senior Director Customer Operations at Monzo Bank
5-2020 - 7-2021
Director Customer Operations at Monzo Bank
7-2018 - 5-2020
Director, Head of UK Operations at Capital One
9-2016 - 7-2018
Director, Head of PPI at Capital One

Education

2014 - 2015
Graduate Diploma in Applied Management from University of Warwick - Warwick Business School

More Information

Social Presence :

Prographics :

Exp : 26 Location : Nottingham, England, United Kingdom Job Level : Senior Designation : VP of Customer Operations at Monzo Bank
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Insights For Selling To Steven

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Don’t ask too many questions that sound too dry and objective
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steven is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Steven

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Steven move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Steven take some risk or not?

  • They probably won’t put a lot at risk.

You And Steven

Personality Compatibility


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