Tilak Mandadi

Collaborator
DISC Type : si

EVP - Ventures and Chief Experience and Technology Officer at CVS Health

Las Vegas, Nevada, United States

Overview

Tilak Mandadi is the EVP, Ventures and Chief Experience and Technology Officer at CVS Health, where he leads the firms AI, digital, and technology strategies. His extensive career includes transformative leadership roles at MGM Resorts, Disney, and American Express, focusing on digital innovation and customer experience. He holds an MS in Computer Science from the University of Oregon.

Tilak is a vocal advocate for creating a culture of empathy in the workplace. He has shared his personal story of loss in a powerful TED talk to help companies better support grieving employees. He also has a history of community involvement, including co-chairing a fundraising event for the Special Olympics.

He delivered a moving TED talk on loss and grief, using his own story of unimaginable heartbreak to advocate for greater empathy at work.

Personality Overview

Good Listener

Fair-minded

Appreciative

They are more likely to opt for solutions that are proven in the market.  Scenarios where both sides can come out as winners appeal to them greatly. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

AI in Healthcare
He leads CVS Health's strategy for AI and technology, aiming to enhance customer experiences and streamline operations in the healthcare sector.
Omnichannel Experience
A core focus of his role at CVS Health and previous positions at Disney is creating a seamless, integrated customer experience across physical and digital channels.
Workplace Empathy
He delivered a powerful TED talk on supporting grieving employees, sharing his own story of personal loss to advocate for a culture of empathy.

Media Appearances

Transforming Healthcare with Technology: CVS Health's Tilak Mandadi. Featured in Apple Podcasts

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Tilak Mandadi of CVS Health Talks Reimagining Healthcare + Digital Innovation. Featured in NYSE TV

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CVS Health's Tilak Mandadi on Omnichannel Customer Experience. Featured in YouTube

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Work History

7-2022
EVP - Ventures and Chief Experience and Technology Officer at CVS Health
7-2021 - 7-2022
Chief Strategy Officer, Member of the Board of Directors - BetMGM at MGM Resorts International
3-2013 - 7-2021
Executive Vice President, Digital & Global Chief Technology Officer at Disney Parks, Experiences and Products
7-2006 - 3-2013
Senior Vice President, Global Digital, Consumer Travel and M&A Technology at American Express

Education

1988 - 1990
MS from University of Oregon

More Information

Social Presence :

Prographics :

Exp : 19 Location : Las Vegas, Nevada, United States Job Level : Leadership Designation : EVP - Ventures and Chief Experience and Technology Officer at CVS Health

Interested in

Health & Outdoor

Travel, Travel, Travel

Entertainment

Games

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Insights For Selling To Tilak

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • Show genuine interest in solving their problems
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision

DONT's

  • Don’t give the impression of being unproven or risky
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Tilak is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Tilak

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Tilak move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Tilak take some risk or not?

  • It is unlikely that they will take many risks.

You And Tilak

Personality Compatibility


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