James Kiernan

Harmonizer
DISC Type : IS

Director Customer Success - Global Accounts at PayPal

Dublin, County Dublin, Ireland

Overview

James has no verified overview

Personality Overview

Friendly

Socially Adept

Diplomatic

Win-win scenarios can appeal strongly to them.  They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

James has no verified topics they care about

Media Appearances

James has no verified media appearances

Work History

8-2019
Director Customer Success - Global Accounts at PayPal
10-2016 - 8-2019
Director UK & DE Merchant Operations at PayPal
4-2015 - 10-2016
Director EMEA Professional Services at PayPal
11-2008 - 4-2015
Senior Manager EMEA Technical Services at PayPal
2001 - 8-2008
Senior Manager of Account Operations at Sitel

Education

1992 - 1997
BAI from Trinity College Dublin
1987 - 1992
Computer and Electronic Engineering (BAI) from Synge Street CBS

More Information

Social Presence :

Prographics :

Exp : 25 Location : Dublin, County Dublin, Ireland Job Level : Mid-senior Designation : Director Customer Success - Global Accounts at PayPal
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Insights For Selling To James

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • If possible, involve their colleagues in the sales process
  • Use phrases like ‘trust me when’, ‘your team will love’ etc.

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t give the impression of being unproven or risky

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with James is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from James

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will James move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can James take some risk or not?

  • They are unlikely to take many risks.

You And James

Personality Compatibility


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