Margaret Ward

Captain
DISC Type : SD

Global Lead Operations Excellence at PayPal

Ireland

Overview

Margaret has no verified overview

Personality Overview

Consummate Professional

Long-Term Thinker

Decisive But Calm

They might take some time to make their mind up but once they do, they don't change it easily.  Reading between the lines and seeing beyond your words comes naturally to them. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Margaret has no verified topics they care about

Media Appearances

Margaret has no verified media appearances

Work History

9-2023
Global Lead Operations Excellence at PayPal
5-2021 - 2-2024
Head of Global Customer Complaints & Advocacy at PayPal
5-2019 - 6-2022
Site Leader (PayPal Dundalk) at PayPal
10-2018 - 4-2021
Chief of Staff & Global Lead Internal Controls, Risk and Compliance [Customer Service] at PayPal
6-2014 - 9-2018
Head of Global Workforce Management | Customer Service Operations at PayPal

Education

1-2022 - 9-2022
Diploma in Executive Coaching from Kingston College Dublin
10-2019
EQi Certified Coach from Multi-Health Systems Inc. (MHS)
1993 - 1994
Masters from Michael Smurfit Graduate School of Business
1989 - 1992
Bachelor of Commerce (B.Com.) from University College Dublin

More Information

Social Presence :

Prographics :

Exp : 29 Location : Ireland Job Level : Senior Designation : Global Lead Operations Excellence at PayPal
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Insights For Selling To Margaret

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Let them know of potential risks but suggest mitigation methods alongside
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Margaret is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Margaret

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Margaret move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Margaret take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Margaret

Personality Compatibility


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