Samuel Won

Evaluator
DISC Type : Dcs

VP Mid-Market Customer Success at Intuit

San Diego, California, United States

Overview

As VP of Operational Excellence at Intuit, Samuel is a Lean Master and Six Sigma Master Black Belt with degrees from USC and Harvard. He specializes in leveraging AI to drive innovation, with a career record of delivering over $1B in productivity. Colleagues describe him as impactful, thoughtful, and a wonderful mentor.

Samuel is guided by the core principles of "Respect for People" and "Continuous Improvement, " which he applies as a foundational philosophy. He is passionate about mentorship and is recognized for his thoughtful leadership in helping his team members succeed and grow within the organization.

Throughout his career, he has consistently driven over $1 billion in productivity gains and revenue synergies across multiple industries.

Personality Overview

Quality Focused

Thorough Evaluator

Fast But Analytical

They focus on the results, but can still be quite procedural and analytical about how to get there  They are not very likely to become strong advocates of your product or service They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical

Topics They Care About

AI-driven Innovation
He specializes in leveraging AI and advanced technologies to revolutionize customer experiences and streamline operations at Intuit.
Lean Business Systems
He has designed and implemented large-scale lean management systems from the ground up at GE, Philips, and Liberty Mutual.
Continuous Improvement
This is a core tenet of his professional philosophy, mentioned in his headline and posts about Intuit's continuous improvement movement.

Media Appearances

Samuel has no verified media appearances

Work History

10-2025
VP Mid-Market Customer Success at Intuit
3-2022 - 10-2025
VP Operational Excellence at Intuit
12-2020 - 3-2022
Executive Lean Leader & Chief of Staff at GE Healthcare
6-2018 - 12-2020
Business Transformation Leader - Philips Image Guided Therapy at Philips
9-2015 - 6-2018
Head of Business Transformation, Image Guided Therapy Devices at Philips

Education

Master of Liberal Arts from Harvard University
AFSO21 Master Black Belt from USAF Air University

More Information

Social Presence :

Prographics :

Exp : 28 Location : San Diego, California, United States Job Level : Senior Designation : VP Mid-Market Customer Success at Intuit
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Insights For Selling To Samuel

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samuel is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Samuel

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Samuel move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Samuel take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Samuel

Personality Compatibility


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