Steve Max

Supporter
DISC Type : s

Executive Vice President at U.S. Bank

Cincinnati Metropolitan Area, United States

Overview

Steve Max is the COO of Transaction Processing & Shared Services at U. S. Bank, where he specializes in operational re-engineering and mergers and acquisitions within the payments sector. He focuses on driving large-scale, human-centered transformation by embedding new technologies and efficiencies. Steve holds a Bachelor of Science from Miami University.

Steve is a recognized thought leader on operational excellence and was a featured speaker at the Chief Transformation Officer Exchange.

Personality Overview

Risk-averse

Calm

Thoughtful In Approach

They usually go by the book, following all rules and procedures.  They get along well with all people. Their decisions are defined by the possible value that they can bring to the organization.


Topics They Care About

Operational Transformation
His career focuses on large-scale operational re-engineering. He speaks publicly on embedding transformation into core operations and achieving excellence at scale.
Human-Centered Leadership
Believes success starts with empowering people and keeping them at the heart of strategy, even in the age of AI, a key theme in his public interviews.
Payments Innovation
His career has been dedicated to re-engineering the payments chain by leveraging new technology for ACH, item processing, and other electronic payment services.

Media Appearances

Steve has no verified media appearances

Work History

8-2021
Executive Vice President at U.S. Bank
12-1999 - 9-2021
Senior Vice President, Transaction Processing Services Division Manager at U.S. Bank
12-1999 - 8-2021
Payments Executive at U.S. Bank
6-1994 - 12-1999
Vice President of Operations at Wells Fargo Bank
1-1994 - 1-1999
Vice President, Regional Item Processing Manager at U.S. Bank

Education

1984 - 1988
BS from Miami University
1984 - 1988
Bachelor's degree from Miami University

More Information

Social Presence :

Prographics :

Exp : 38 Location : Cincinnati Metropolitan Area, United States Job Level : Leadership Designation : Executive Vice President at U.S. Bank
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Insights For Selling To Steve

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Show willingness to accommodating their needs or requests
  • Pause and ask them if they have any questions

DONT's

  • Don’t rush them to make quick decisions
  • Don’t use phrases like ‘there might be’, ‘we haven’t yet’, ‘latest technology’ etc.
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Steve is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Steve

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Steve move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Steve take some risk or not?

  • They rarely take risks and prefer making decisions supported by others.

You And Steve

Personality Compatibility


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